Customer Care


We take pride in our prompt service!
We try to have your order out within 1-2 business days during our business
hours, excluding U.S. federal holidays. You may contact us any time for the
status of your order.

We ship orders during business hours. Monday through Friday
between the hours of 9am-5pm MST, excluding U.S. federal holidays.


Do you offer free shipping?

Yes, we have limited time free shipping offers throughout the
year. Subscribe to our email, sms notifications or social media to learn when
we have our promos!


It's in the Bag Boutique is committed to making your shopping experience a total success.

If you are not 100% satisfied with your purchase, we want to know.


It's in the Bag Boutique will gladly exchange your unused, undamaged or defective merchandise within 30 days from the Date of Purchase.

Please contact Customer Service at (720)-420-0005 or prior to mailing the item for specific instructions.


It's in the Bag Boutique gladly accepts returns of unused, undamaged or defective merchandise purchased for a full refund within 30 days of the original purchase.

🔹⛄️⛄️During the holidays, we accept returns through January 15th for all purchases made in November or December.

We will credit the original cost of the item less shipping costs. We do not charge a restocking fee. Any returns beyond 30 days will be at the discretion of It's in the Bag Boutique, and if accepted, will result in online credit only. Please note that shipping fees are not refundable.

Your refund will be processed and applied by method of original payment.  Depending on your credit card company, it may take 3 - 5 business days to post your refund.

Once your returned item has been received at our facility, you will be notified by email.
The customer will be responsible for the return shipping fees.
All merchandise should be mailed with the shipping invoice and tags to:

IT'S in the BAG Boutique
301 Commercial Rd. Suite J
Golden, CO 80401

We are here to help! You may email us here
or call us at (720) 420-0005. Once the return has been shipped, we can assist
you with the exchange.

We are sorry if anything is wrong with your order. Customer
service is our #1 priority. We will work to make it right. If the item is
defective, damaged, or incorrect, please send us photos so we can help. You may
email us here or call us at (720) 420-005. We will ship out
anything missing or incorrect immediately and send you a return label to send
back the incorrect items.


Please email or call us within 24 hours and we will try our
best to assist you. If your item has already been shipped, we will help you
further with the return or exchange.

You will receive an email confirmation when you place and
order. Once the item has shipped you will also receive a tracking number. If
you have not received any emails, you may call us, and we can inform you on
your orders status.

If you are having trouble placing an order, you may call us
at (720) 420-000. We are more than happy to assist you with your order.

We are here to help! Give us a call
at (720) 420-0005 and we can help you find the perfect bag.


Please contact us to see if your bag qualifies for warranty.

It's in the Bag Boutique offers 15% off all purchases for all Active Duty Service Members, Veterans, Military Spouses, Military Family Members, as well as 15% for active Law Enforcement, Firefighters, First Responders, and Healthcare Workers. 



For a 20% off discount please email us at info@ladyconceal with credential verification. 

Leather is the tanned skin of an animal. Dirty leather becomes stiff and
hard because its pores are clogged with dirt and grime. Lady Conceal recommend
Saddler’s products to clean your leather purses and accessories. 

 first removes the dirt and grime from the pores,
then replaces the natural oils. Most leather cleaners only do half of the
process. They remove dirt but leave the leather dry.  Saddler’s TLC does
both parts of the cleaning process in one step, frequent use of Saddler’s
TLC will keep you leather clean, soft, supple and resistant to water and

To protect and restore your leather products use Saddle’s Preservative. It will give your new leather
added protection against stains and weather.

For used leather, Saddle’s
restores the look and feel of neglected leather. It gives your
leather added protection and helps eliminate scratches and blemishes.

Wholesale questions

We are honored that you would like
to wholesale with Lady Conceal! 
You may make an account

Note: It's in the Bag Boutique is associated with Lady Conceal. We only offer wholesale for Lady Conceal products. Please visit for more information.

You may email us at or call us at (720) 420-005.

Thank you for your interest in our Lady Conceal purses and accessories.
Our purses are crafted with high-quality materials, including full-grain
leather, resilient faux leather, and durable hardware. Each one features an
ambidextrous, key locking concealment pocket, complete with wear-resistant
nylon lining and a removable holster. Beautiful interiors are complimented
with a leather strap for your keys and roomy pockets for all your other

We also produce the DS Conceal on-body belly band, Lady Conceal matching
wallets and security alarms as well.

We do require a minimum initial order of $300.00. There is no minimum
for the additional orders. You will need a Sales Tax ID Number or another
ID form to be eligible for wholesale.

After meeting your initial minimum order requirement, we do offer drop
shipping. A $5.00 handling fee + shipping is applied.

Upon creating a wholesale account, subscribe to our email newsletter
which will allow you to get the most updated product information as well as
specials and promotions.

Lady Conceal stands behind all of their products. We promptly repair or
replace any defective purses. Our manufacturer's warranty does not cover normal
wear and tear or accidents.